Shipping policy

At [Your Store Name], we are committed to delivering your favorite home décor pieces safely and efficiently. We currently offer shipping within Pakistan, subject to courier service availability.

1. Order Processing

  • Orders are generally processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • We may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

2. Delivery Time

Estimated delivery times after dispatch are:

  • Major cities: 2–5 business days.

  • Other cities and remote areas: 4–7 business days.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout or communicated to the customer before order confirmation.

Additional charges may apply to oversized, heavy, or fragile products, depending on the delivery location and courier service.

4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations within Pakistan.

Customers are requested to provide a valid phone number and complete delivery address. Orders may be confirmed by phone or WhatsApp before dispatch.

5. Order Tracking

Once your order has been dispatched, we will share the tracking number or relevant tracking details, where available.

You can contact our customer support team if you need assistance with your shipment.

6. Damaged or Incorrect Items

We carefully pack our products to minimize the risk of damage during transit. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide your order number, clear photographs of the item, and photographs of the packaging where possible. We will review your request according to our Return & Refund Policy.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information and an active contact number.

If a parcel cannot be delivered because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

8. Delayed or Lost Shipments

While we work with courier partners to deliver orders on time, occasional delays may occur. If your parcel is delayed or appears to be lost, please contact us so we can coordinate with the courier service.

9. Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Changes or cancellations may not be possible once an order has been dispatched.

10. Contact Us

For shipping-related questions, order updates, or delivery assistance, please contact us:

Store Name: The Wall Space
Email: thewallspace2@gmail.com
WhatsApp/Phone: 03445182906

Thank you for shopping with us. We appreciate your trust and look forward to serving you!